1. Introduction

Welcome to Avarati Ltd ("we", "us", "our", "the Company"). These Terms and Conditions govern your use of our website, products, and services. By accessing our website, registering for an account, or placing an order with us, you agree to be bound by these Terms and Conditions.

Avarati Ltd is a company registered in England and Wales under company number 16271406. Our registered office is at St. Pauls House, 114 Stoke Road, Slough SL2 5AP, United Kingdom.

2. Eligibility and Account Registration

To place orders through our website, you must:

• Be at least 18 years of age
• Be a legitimate business entity (wholesale only)
• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Account Approval Process

All new trade account registrations are subject to review and approval by our accounts team. The approval process typically takes 24-48 hours. You will receive an email notification once your account has been approved. Until approval is granted, you will not be able to place orders through our website.

4. Orders and Pricing

4.1 Placing Orders

All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

4.2 Pricing

All prices displayed on our website are in British Pounds (£) and are exclusive of VAT unless otherwise stated. Prices are subject to change without notice. However, once an order has been confirmed, the price at the time of confirmation will apply.

4.3 Minimum Order Value

The minimum order value for all wholesale purchases is £80.00 (excluding VAT). Orders below this value will not be processed.

4.4 Bulk Discounts

A 10% discount applies automatically when the total number of units in your order reaches 10 or more units. This discount is applied at checkout before payment.

5. Payment Terms

We accept the following payment methods:

• Bank transfer (BACS/CHAPS)
• Credit and debit cards (via our payment processor)
• PayPal – payments

All payments must be made in full at the time of order unless credit terms have been explicitly agreed in writing. For trade account customers with approved credit terms, invoices must be paid within the agreed period (typically 7-30 days net).

We reserve the right to charge interest on overdue invoices at a rate of 5% per annum above the Bank of England base rate, calculated daily.

6. Delivery and Shipping

6.1 Delivery Areas

We deliver to addresses within the United Kingdom, Ireland, and selected EU countries (currently Spain, Netherlands, and Portugal). For delivery to other EU countries, please contact our sales team for a quotation.

6.2 Delivery Times

Delivery times are estimates only and are not guaranteed. We aim to deliver within 3-5 working days for UK orders and 5-7 working days for EU orders. Factors beyond our control may affect delivery times.

6.3 Delivery Costs

Delivery costs are calculated based on order value, weight, and destination. The applicable delivery charge will be displayed at checkout before you confirm your order.

6.4 Risk and Title

Risk in the goods passes to you upon delivery. Title (ownership) of the goods remains with Avarati Ltd until full payment has been received.

7. Returns and Cancellations

7.1 Cancellation Rights

As a wholesale business, our products are not subject to the standard 14-day cancellation rights applicable to consumer contracts. However, we may accept cancellations at our discretion, provided you notify us within 24 hours of placing your order.

7.2 Damaged or Incorrect Goods

If you receive damaged, defective, or incorrect goods, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you. Photographic evidence may be required.

7.3 Returns Process

No returns will be accepted without prior authorisation from our customer service team. Authorised returns must be returned in their original packaging and in resalable condition. Return shipping costs are your responsibility unless the return is due to our error.

8. Storage and Logistics

All goods sold by Avarati Ltd are stored and managed through our trusted logistics partner, Urban Storage and Logistics Limited in Duleek, Co. Meath, Ireland. Our bonded warehouse ensures secure pallet storage, inventory control, and compliance with customs and excise regulations.

For cross-border deliveries, we provide full CMR documentation and customs clearance support where required.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Avarati Ltd or our content suppliers and is protected by United Kingdom and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Avarati Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products. Our total liability to you for any claim arising from these Terms or your purchase of our products shall not exceed the amount you paid for the relevant products.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.

11. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). By using our website and services, you consent to such processing and you warrant that all data provided by you is accurate.

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if the delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, war, civil unrest, pandemic, government action, fire, flood, or supplier failure.

13. Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these Terms periodically. Your continued use of our website and services following any changes constitutes acceptance of those changes.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Avarati Ltd
St. Pauls House, 114 Stoke Road, Slough SL2 5AP, United Kingdom
Email: accounts@avarati.co.uk
Phone: +44 7347 174873